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Perfect phrases for customer service: hundreds of tools, techniques, and scripts for handling any situation

Bacal, Robert.

Perfect phrases for customer service: hundreds of tools, techniques, and scripts for handling any situation - NA - New Delhi: Penguin Books ,2005. - 766p. 1 Original

Includes Index

ISBN: 70601003

Subjects--Personal Names:
Management

Subjects--Topical Terms:
Management

Dewey Class. No.: 658.812 BAC

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Perfect phrases for customer service: hundreds of tools, techniques, and scripts for handling any situation