Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: running a business in today's consumer-driven world.

By:

Blackshaw, Pete

Material type: Text

TextPublication details: New York: Double Day ,2008.Edition: NADescription: 291p. N.A OriginalISBN:

9780385522724

Subject(s):

DDC classification:

658.812 BLA

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	UITU Library	Managament Sciences	658.812 BLA (Browse shelf(Opens below))	Available		Q15378

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Previous			No cover image available		No cover image available	No cover image available		Next
Previous	658.81 STI Sales and Distributed Management: decisions, strategies, and cases	658.81 YEM The Sales Book	658.812 BAC Perfect phrases for customer service: hundreds of tools, techniques, and scripts for handling any situation	658.812 BLA Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: running a business in today's consumer-driven world.	658.812 BRO Keeping Score: using the metrics to drive world-class performance	658.812 CAR The big book of customer service training games	658.812 CHE Client relationship management: how to turn client relationships into a competitive advantage	Next

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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: running a business in today's consumer-driven world.

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