@book{13787,
	author = {Bovee, Courtland  L; Thill, John V.},
	title = {Business Communication Essentials: A Skills-Based Approach to Vital Business English},
	publisher = {Pearson Education},
	year = {,2011.},
	address = {New Delhi:},
	edition = {4th},
	note = {Includes Index}
}