Fitzsimmons, James A. <br/><br/>
Service Management: Operations, Strategy, and Information Technology 

 - 2nd 
 - Australia:  Mcgraw Hill Pvt Ltd  ,1997. 
 - xxxvi,654p.  0  Original 
<br/><br/> Includes Index 
<br/><br/><label>ISBN: </label>70217602 
<br/><br/><label>Subjects--Personal Names: </label><br/>Management
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658 FIT