00453nam a2200157Ia 4500008004100000020001300041082001200054100002600066245007300092250000800165260004400173300002900217500001900246600001500265650001500280240925s9999    xx            000 0 und d  a70217602  a658 FIT  aFitzsimmons, James A. 0aService Management: Operations, Strategy, and Information Technology  a2nd  aAustralia:bMcgraw Hill Pvt Ltdc,1997.  axxxvi,654p.b0fOriginal  aIncludes Index  aManagement  aManagement