TY  - BOOK
AU  - Fitzsimmons, James A.
TI  - Service Management: Operations, Strategy, and Information Technology
SN  - 70217602
U1  - 658 FIT 
PY  - 1997///
CY  - Australia
PB  - Mcgraw Hill Pvt Ltd
KW  - Management
N1  - Includes Index
ER  -