00448nam a2200157Ia 4500008004100000020001800041082001400059100004200073245005300115250000800168260004200176300002300218500001900241600001500260650001500275240925s9999    xx            000 0 und d  a9788177584509  a658.8 LOV  aLovelock, Christopher ; Wirtz, Jochen 0aServices Marketing: people, technology, strategy  a5th  aNew Delhi:bPearson Educationc,2006.  a858p.b0fOriginal  aIncludes Index  aManagement  aManagement