00409nam a2200157Ia 4500008004100000020001800041082001600059100002500075245002900100250000800129260004200137300002300179500001900202600001500221650001500236240925s9999    xx            000 0 und d  a9789332534452  a658.562 BES  aBesterfield, Dale H. 0aTotal Quality Management  a4th  aNew Delhi:bPearson Educationc,2015.  a733p.b0fOriginal  aIncludes Index  aManagement  aManagement