TY  - BOOK
AU  - Summers Donna C. S.
TI  - Quality Management: creating and sustaining organizational effectiveness
SN  - 9789332551855
U1  - 658.4013 SUM 
PY  - 2016///
CY  - New Delhi
PB  - Pearson Education
KW  - Management
N1  - Includes Index
ER  -