00415nam a2200157Ia 4500008004100000020001800041082001600059100001600075245003700091250000700128260004100135300003200176500001900208600001500227650001500242240925s9999    xx            000 0 und d  a9788131725405  a658.812 PEE  aPeelen,  Ed 0aCustomer Relationship Management  aNA  aNew Delhi:bCengage Learningc,2005.  axxiii, 1320p.bNAfOriginal  aIncludes Index  aManagement  aManagement