00446nam a2200157Ia 4500008004100000020001900041082001600060100001600076245007500092250000700167260004200174300002300216500001900239600001500258650001500273240925s9999    xx            000 0 und d  a97888177587623  a658.812 DYC  aDyche, Jill 4aThe CRM Handbook: a business guide to customer relationship management  aNA  aNew Delhi:bPearson Educationc,2002.  a122p.b0fOriginal  aIncludes Index  aManagement  aManagement