Stickdorn, Marc ; Schneider, Jakob <br/><br/>
This is Service Design Thinking: basic - tools - cases 

 - NA 
 - New Delhi:  John Wiley & Sons  ,2011. 
 - 264p.  0  Original 
<br/><br/> Includes Index 
<br/><br/><label>ISBN: </label>9781118156308 
<br/><br/><label>Subjects--Personal Names: </label><br/>Management
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.53 STI