TY  - BOOK
AU  - Stickdorn, Marc ; Schneider, Jakob
TI  - This is Service Design Thinking: basic - tools - cases
SN  - 9781118156308
U1  - 658.53 STI 
PY  - 2011///
CY  - New Delhi
PB  - John Wiley & Sons
KW  - Management
N1  - Includes Index
ER  -