00449nam a2200157Ia 4500008004100000020001800041082001600059100002100075245007700096250000700173260003900180300002300219500001900242600001500261650001500276240925s9999    xx            000 0 und d  a9781292116891  a658.812 SWI  aSwinscoe, Adrian 0aHow to wow: 68 effortless ways to make every customer experience amazing  aNA  aLondon:bPearson educationc,2016.  a224p.b0fOriginal  aIncludes Index  aManagement  aManagement