TY  - BOOK
AU  - Swinscoe, Adrian
TI  - How to wow: 68 effortless ways to make every customer experience amazing
SN  - 9781292116891
U1  - 658.812 SWI 
PY  - 2016///
CY  - London
PB  - Pearson education
KW  - Management
N1  - Includes Index
ER  -