TY  - BOOK
AU  - Urban,  Glen.
TI  - Don't Relate-Advocate!: a blue print for profit in the era of customer power
SN  - 9788177581368
U1  - 658.812 URB 
PY  - 2006///
CY  - New Delhi
PB  - Pearson Printice Hall
KW  - Management
N1  - Includes Index
ER  -