00403nam a2200157Ia 4500008004100000020001800041082001400059100002100073245003400094250000700128260003800135300002300173500001900196600001500215650001500230240925s9999    xx            000 0 und d  a9788120335547  a658.3 TOP  aTopchik, Gary S. 0aManaging workplace negativity  aNA  aNew Delhi:bPrentice Hallc,2008.  a341p.b0fOriginal  aIncludes Index  aManagement  aManagement