00403nam a2200157Ia 4500008004100000020001500041082001600056100001900072245003500091250000700126260004000133300002300173500001900196600001500215650001500230240925s9999    xx            000 0 und d  a817439043X  a658.812 GAG  aGage, Susan M. 0aExtraordinary customer service  aNA  aLondon:bTaylor and Francisc,2000.  a735p.b0fOriginal  aIncludes Index  aManagement  aManagement