Bacal,  Robert. <br/><br/>
Perfect phrases for customer service: hundreds of tools, techniques, and scripts for handling any situation 

 - NA 
 - New Delhi:  Penguin Books  ,2005. 
 - 766p.  1  Original 
<br/><br/> Includes Index 
<br/><br/><label>ISBN: </label>70601003 
<br/><br/><label>Subjects--Personal Names: </label><br/>Management
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.812 BAC