Blackshaw, Pete. <br/><br/>
Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: running a business in today's consumer-driven world. 

 - NA 
 - New York:  Double Day  ,2008. 
 - 291p.  N.A  Original 
<br/><br/> Includes Index 
<br/><br/><label>ISBN: </label>9780385522724 
<br/><br/><label>Subjects--Personal Names: </label><br/>Management
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.812 BLA