TY  - BOOK
AU  - Blackshaw, Pete.
TI  - Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: running a business in today's consumer-driven world
SN  - 9780385522724
U1  - 658.812 BLA 
PY  - 2008///
CY  - New York
PB  - Double Day
KW  - Management
N1  - Includes Index
ER  -