TY  - BOOK
AU  - Denove, Chris
TI  - Satisfaction: hiw every great comapny listens to the voice of customer
SN  - 014306231X
U1  - 658.8343 DEN 
PY  - 2006///
CY  - New Delhi
PB  - Penguin Books
KW  - Management
N1  - Includes Index
ER  -