@book{27358,
	author = {Muhammad Zeeshan Ali & Nasir Anwer},
	title = {Chat Based CRM with E-mail-Handling},
	publisher = {UIT,},
	year = {2003},
	address = {Karachi:},
	url = {https://drive.google.com/file/d/11OE7yySqyANHiiit9_qG2CVqb9Bc66fJ/view?usp=sharing}
}