TY  - BOOK
AU  - Delisi, Rick
TI  - Digital customer service: transforming customer experience for an on-screen world
SN  - 978-1-119-84190-6
U1  - 658.812 DEL 
PY  - 2021///
CY  - New York
PB  - John Wiley & Sons
KW  - Management
ER  -