| 000 | 00510nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 240925s9999 xx 000 0 und d | ||
| 020 | _a9812531432 | ||
| 082 | _a658.8 GRO | ||
| 100 | _aGronroos, Christian | ||
| 245 | 0 | _aService management and marketing: a customer relationship management application | |
| 250 | _aNA | ||
| 260 |
_aNew Delhi: _bJohn Wiley and Sons _c,2000. |
||
| 300 |
_a413p. _bN.A _fOriginal |
||
| 500 | _aIncludes Index | ||
| 600 | _aManagement | ||
| 650 | _aManagement | ||
| 942 | _cBK | ||
| 999 |
_c17744 _d17744 |
||