| 000 | 00525nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 240925s9999 xx 000 0 und d | ||
| 020 | _a70601003 | ||
| 082 | _a658.812 BAC | ||
| 100 | _aBacal, Robert. | ||
| 245 | 0 | _aPerfect phrases for customer service: hundreds of tools, techniques, and scripts for handling any situation | |
| 250 | _aNA | ||
| 260 |
_aNew Delhi: _bPenguin Books _c,2005. |
||
| 300 |
_a766p. _b1 _fOriginal |
||
| 500 | _aIncludes Index | ||
| 600 | _aManagement | ||
| 650 | _aManagement | ||
| 942 | _cBK | ||
| 999 |
_c17858 _d17858 |
||