| 000 | 00542nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 240925s9999 xx 000 0 und d | ||
| 020 | _a9780385522724 | ||
| 082 | _a658.812 BLA | ||
| 100 | _aBlackshaw, Pete. | ||
| 245 | 0 | _aSatisfied Customers Tell Three Friends, Angry Customers Tell 3,000: running a business in today's consumer-driven world. | |
| 250 | _aNA | ||
| 260 |
_aNew York: _bDouble Day _c,2008. |
||
| 300 |
_a291p. _bN.A _fOriginal |
||
| 500 | _aIncludes Index | ||
| 600 | _aManagement | ||
| 650 | _aManagement | ||
| 942 | _cBK | ||
| 999 |
_c17877 _d17877 |
||